Frequently asked questions by our customers. Known as FAQ.

Is there a set price for shipping?

Yes, there is a set price. Our set price is $4.95 for First Class shipping via USPS. Priority Mail via USPS is $8.95. It’s the same price whether you order 1 item or 4 items. This gives you a break on shipping if you order more than 1 item. So order away!

What to do if an item in the shipment is damaged?

First of all, curse loudly. Then contact us with the details and we will make every effort to promptly rectify the situation. Chances are that we will not request return of the damaged item since the current cost of shipping is such a substantial portion of the total price. We believe in the basic goodness of all people and, understanding that the US Postal Service handling can sometimes be less than gentle, most likely we’d go ahead and replace the damaged item. From time to time we may request that you email us a photo of the damaged item for our amusement.

When will my product ship?

Orders generally ship within 48 hours depending on Holidays and weekends. If the item you want is on back-order, you will receive an email telling you when we expect that product in. Products usually ship much faster than that. If received in the morning, it will usually ship out that afternoon or the following day.

Where does the order ship from?

Orders ship from the Chicago, Illinois area.

What will my package look like?

Our packaging is very discreet. We use a plain brown bubble mailer.

Do you sell replacement screens and mouth pieces?

Yes, we sell replacement mouth pieces and screens. Go here forĀ Pipe Screens and here for Rubber Mouth Pieces.

For any FAQ questions not covered here, pleaseĀ Contact Us and we will do our best to answer your questions. Furthermore, here’s a History of the Sneak A Toke pipes.