Who we are and how to contact us

Our website address is: https://takeasmoke.com. Our online business name is Take A Smoke and we are based out of Greeley, Colorado. We can be contacted at info@takeasmoke.com or be reached by phone at 520-241-2483.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

When you place an order, we keep all the information you entered on file. This helps us in case there is a later dispute or return.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We keep contact form submissions for customer service purposes, but we do not give that information to 3rd parties. If you sign up for our Newsletter, you are giving permission for us to contact you. If you change your mind, just send the email back with unsubscribe in the subject area.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use MonsterInsights on our site to work with our Google Analytics. This allows us to anonymize your IP address.

Who we share your data with

We use a number of plugins to help us run our online business. They collect data in order to process orders and help us understand our customer base. The following plugins are used:
1. Google Analytics for WordPress by MonsterInsights
2. WooCommerce-See below under WooCommerce heading
3. Authorize.net payment gateway for WooCommerce. We accept payments through Authorize.net. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information. See their Privacy Policy for more details.
4. Visitor comments may be checked through an automated spam detection service.

We use WordPress as our website platform. By default WordPress does not share any personal data with anyone.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have ordered from us, even a failed order, your information is saved indefinitely.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We use WooCommerce to process orders and you can request that your information be deleted. Just contact us.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

WooCommerce

We use WooCommerce to collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages based on your order. You may opt out at any time by sending an email to sales@takeasmoke.com with Unsubscribe in the subject line.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Our site has an SSL, which means it’s locked and secure. We also use a plugin called Wordfence Security that has a firewall and does malware scans. We also use another plugin called Anti-Malware Security and Brute-Force Firewall for another layer of protection.

What data breach procedures we have in place

Through the plugins listed under How we protect your data, we have contacts in place to deal with any issues.

What third parties we receive data from

We do not receive third party data.

What automated decision making and/or profiling we do with user data

We do not use any automated decision making data.